406 Makers connects you with independent Montana artisans, and each seller sets their own return policy. However, we maintain standards to ensure a fair experience for all buyers.
Each product listing displays the seller's return policy. Look for:
Tip: Save the original packaging until you're sure you want to keep the item. This makes returns much easier if needed.
Follow these steps to initiate a return:
Go to your order details and click "Contact Seller" or "Request Return". Explain why you'd like to return the item.
The seller will review your request and respond within 2-3 business days. They may ask for photos if the item is damaged or defective.
Once approved, pack the item securely and ship it to the address provided by the seller. Use a trackable shipping method.
After the seller receives and inspects the return, your refund will be processed within 5-7 business days.
You may receive a partial refund if:
The following items typically cannot be returned:
Items made specifically for you using buyer-entered personalization fields or custom details agreed with the seller.
Perishable items, opened food products, or items with a limited shelf life.
Items marked as "Final Sale" or deeply discounted clearance items.
Always check the individual product listing for the seller's specific return policy before purchasing.
If you and the seller can't reach an agreement, our support team is here to help:
We're committed to ensuring every transaction on 406 Makers is fair for both buyers and sellers.
Need help with a return or refund?
Contact Support